My blog
Customer-Centric vs Customer-Driven
I got to talk to John about one of my favorite topics - customer centric businesses. We talked about bragging about being customer-centric vs being customer-driven and how to know whether you are being customer-centric at all.
Proven Framework For A Successful Business
I had a great time chatting to Eagan Heath on his podcast, What’s Working in Ecommerce. We covered all kinds of eCommerce related topics but of particular interest was the conversation around customer-centricity and company culture.
From customer acquisition to customer service : How to GROW your eCommerce business
I had the pleasure of speaking with Martin Ronfort of the eCommerce with Dr Tech podcast. I got share the lessons I have learnt over the years and tell some stories that I think every business owner can relate to.
Why Creating A Customer Centric Brand Is Vital To Your Company’s Growth
I had a great conversation with Andy from Make Each Click Count Podcast. We talked about the importance of brands being more customer-centric in order to grow.
The Jam Jar Product Funnel
I was on the "Chasing the Insights" podcast and had so much fun being interviewed by Vince Warnock. We talked about how to grow a successful eCommerce business using my JAMJAR product funnel.
Why Podcasting Is a Win Win for eCommerce Businesses
I had the pleasure of being a guest on the eCommerce Marketing Podcast and to share a lot of practical information for businesses that have been thinking about podcasting.
eCommerce Growth Strategies for Customer-Centric Brands
I had a great conversation with Brian Roisentul of Fit Growth Machine Podcast talking about growth strategies for customer centric eCommerce businesses - specifically around bettering customer experiences and building brand loyalty.
Scale and Sell Your Business In These 7 Steps
I got to chat with Daniel Budai on The Ecom Show about my eCommerce adventures and my seven step strategy to successfully scale and sell a brand.
Become So Good That They Can’t Ignore You
In a two part conversation with Ramon Vela of The Story of a Brand I got to share my journey in business so far and my thoughts on how to keep scaling in a digital world that changes every 18 months.
Toilet Seat Marketing, Customer Centricity and Scaling Operations
I had a great conversation with Ben Shapiro of MarTech Podcast talking about everything from toilet seat marketing to customer centricity to scaling operations to customer culture!
Building a Killer Shopify Store
I had a great conversation with Nick Trueman of the Winning With Shopify podcast talking through how to build a good Shopify Store, the mistakes we both have made over the years and what has worked best.
Toilet Seat Marketing And How We Miss The Other Perspective
I got to chat with Tim Jordan about marketing and how the management of perspectives can increase the value of products.
How This eCommerce Framework Helps Grow Businesses
I got to have a real fun chat with Connor Curlewis on Debutify Podcast about eCommerce, leadership, podcasting and coaching!
Building A Multi Million Pound Ecommerce Site
I really enjoyed talking about the ups and downs of building an eCommerce business with David Ralph of the Steve Jobs inspired Join Up Dots podcast.
Toilet Seat Thinking
I got to chat with fellow Brit, Trevor Ginn, about all things eCommerce for his podcast, eCommerce Odyssey.
Adding eCommerce to Every Business
I got to talk to Marcia about why every business should have a digital option for their customers to buy & interact with. We also have some great ideas that can be added for deeper customer engagement and meeting them where & how they want to buy.
Creating a Customer-Centric E-Commerce Experience
Rich Brooks of Agents of Change Podcast and I, get into that the importance of customer-centricity and how it works, especially with eCommerce. We chat about the classic mistakes everyone makes and how to avoid them and a whole lot more.
How To Create A Customer-Centric Experience with Toilet Seat Marketing
I featured as a guest teacher on The 100MBA Show - which is a fantastic podcast. On the show, I deep dive into the idea of Toilet Seat Marketing and what it means for our business… over 100k downloads of this episode!
The Truth About Goal Setting: Does It Really Work?
Do you set goals for yourself? Goal setting is one of the most important things you can do for your success, but there are a lot of myths and misconceptions about it. In this blog, I'll share the truth about goal setting, and how to make sure you're doing it right.
Selling Your eCommerce Business
The Startup Hustle’s Andrew Morgans and I chat about eCommerce and the journey that I went on in selling my eCommerce Business last year including how I started my business career ‘selling drugs’.